Setting the Context
Setting the Context
Most garages still operated offline, communication was manual, and customers had zero visibility once their car left their sight.
The founder’s vision was clear “Can we make car servicing feel as reliable as food delivery real-time, traceable, and transparent?”
That’s where I came in to design the entire product ecosystem that connects car owners, garages, and the Motoguru operations team in one digital loop.
Timeline
Timeline
6 Months
6 Months
Client
Client
motoguru
UX Research
UI Designs
Mobile Design
Design System
Core Challenge
Core Challenge
The problem wasn’t just digitization it was trust. Customers didn’t trust service centers. Garages didn’t trust customers And the Motoguru team couldn’t verify quality without being physically present.
My Approach
My Approach
I designed a three-sided experience that works like a live service chain:
Customer App - book, track, and verify car servicing with live updates.
Garage Owner App - manage bookings, upload service proofs, and maintain quality assurance.
Admin Dashboard - oversee service progress and performance across all garages.
User Research
User Research
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Usage-Based Profiles
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Impact
Separate dashboards and task flows for managers, players, and hosts—each tailored to their responsibilities.
Tournament Creation & Match Planning
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Impact
Easy-to-use interfaces for setting up tournaments, defining match formats, team structures, and assigning fees by team or player.
Team & Player Management
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Impact
Tools to onboard teams, manage player lists, and track participation seamlessly.
Live Score Updating
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Impact
Real-time score updates with intuitive inputs for overs, runs, outs, and other cricket-specific stats, ensuring accurate, up-to-the-minute tracking.
Leaderboard Management
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Impact
A clean, accessible interface where players are grouped into auction-ready lists.
Auction Board for Players
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Impact
The management team gained real-time oversight, helping them intervene only when necessary and maintain system-wide trust.
Fast-Paced Player Bidding
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Impact
A streamlined bidding flow that allows price increments to happen quickly, keeping momentum and excitement high during auctions.
The solution
Customer App
Let customers feel in control even when their car isn’t with them.
Service Booking Flow
Customers select a car from their saved vehicles, choose from multiple service types, and schedule a pickup time.
Live Tracking
Once picked up, the app shows real-time updates service stage, technician assigned, and images of parts being replaced.
Image-Based Trust
Before and after images uploaded by the garage are displayed for proof and transparency.
Notifications
Customers get alerts when a service starts, when a part is replaced, and when the car is ready for delivery.
Garage Owner App
Enable garages to document work without friction.
Upload car photos from multiple angles
Customers select a car from their saved vehicles, choose from multiple service types, and schedule a pickup time.
Manage Orders
Once picked up, the app shows real-time updates service stage, technician assigned, and images of parts being replaced.
Attach images of parts
Before and after images uploaded by the garage are displayed for proof and transparency.
Log service updates
Customers get alerts when a service starts, when a part is replaced, and when the car is ready for delivery.
Admin Dashboard
Give the Motoguru team complete visibility and operational control.
Upload car photos from multiple angles
Customers select a car from their saved vehicles, choose from multiple service types, and schedule a pickup time.
Upload car photos from multiple angles
Customers select a car from their saved vehicles, choose from multiple service types, and schedule a pickup time.
Impact
The result was a complete on-demand automotive service ecosystem built on transparency and traceability.
Every action, from car pickup to part replacement, became visible and verifiable.
The design reduced customer uncertainty, manual miscommunication, and data mismatch across teams.
Motoguru didn’t just digitize car servicing it humanized it.
Reflection
This was my first 0→1 product and it taught me what “system design” truly means.
You’re not just designing screens; you’re designing trust loops.
When every user in the ecosystem has different motivations, your job is to align them not by force, but through UX that rewards honesty and clarity.
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Let’s Connect
Helping companies, Product managers, and founders translate big ideas
Let’s Talk Over Coffee
Let’s Connect Over a virtual coffee to get things on rail
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Design Systems
Slide Decks
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Mobile Design
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Outcomes
Manual Backend Dependencies
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Broken Onboarding
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Missing Goal-Based Planning
All data from wealth tracking to portfolio planning was stored in Excel sheets, making it difficult to scale or provide real-time updates.
Lessons Learned
Starting from Zero
I wasn’t handed an existing app but a backend Excel sheet and access to the leadership team. This allowed me to design from the ground up.
User Research & Core UX Laws
We conducted interviews with users and relationship managers to understand their behavior, frustrations, and needs. The design process leaned heavily on:
Team Collaboration
Leading a small but agile team of two, we iterated quickly, testing assumptions, and refining the user journey for both customers and relationship managers.
Planning, Styles & Design System
Learn how to grow 💪audience fast in Twitter
Let’s Connect
Helping companies, Product managers, and founders translate big ideas
Let’s Talk Over Coffee
Let’s Connect Over a virtual coffee to get things on rail
}
Web Design
Design Systems
Slide Decks
Framer Dev
Wordpress Dev
UI/UX Design
Mobile Design
All Design things you need under one roof
App, Websites, Logos & More
Learn how to grow 💪audience fast in Twitter
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